IF YOU'VE GOT A QUESTION, WE'VE GOT THE ANSWERS.

Please Submit a Drawing with full dimensions on via the enquiry page or Email: sales@thefoamguys.co.uk

Preferred formats for drawing are DXF, CAD, STP, PDF, JPG, or even a rough sketch

Please advise if you have any specific requirements, such as:

• Any specific density of foam required.
• Weight of items going in the foam.
• Foam colour required.
• Lead Time required.
• Do you require any case or packaging to compliment your foam insert.

Our Sales Team will then get back to you with your quote within 24 hours 

If you wish to go ahead you would place your order and make your payment. 

You would then get a drawing to approve for you to confirm everything is correct before we start the cutting process and once approved, your foam would then be put into the production process to be cut and sent out. 

Unfortunately we cannot give any rough costs for your foam before seeing a drawing, rough sketch, or photo with dimensions on. This is because we may over estimate on costs or even under estimate.

You would always have a one-off programming/design fee - this can be anything from £40 dependant on your drawing and then the foam would be extra.

If you email in your enquiry we can then get back to you with a quote. Email Us

The foam would be cheaper if you order more than 1 insert, This is because we can get more yield out of a foam sheet, It is less time consuming, and you would only have to pay 1 programming fee.

Our standard lead times are 2-3 weeks from the placement of an order and approval of the drawing. This may vary with production, so you will be advised of our current lead times when you receive your quote.

We are dedicated to providing excellent customer service so if there are ever times that we can improve on our lead times then we will do so.

For larger orders, the lead time might be slightly longer, but we will always keep you informed during the quotation stages.

We offer the UK's largest selection of Waterproof Cases, Aluminium Cases , Plastic Cases, Presentation Cases, Flight Cases, Poly Cases and Rotomoulded cases.

Our manufacturers include Peli, Peli Storm Cases, Peli Hardigg Cases, SKB Cases, Nanuk Cases, HPRC Cases, B+W Cases, Explorer Cases, Max Cases, Zarges Aluminium Cases, Defender Aluminium Cases, Viso Cases, WAG Cases, Rose Plastics, Flight Cases, Poly Cases, Polyethylene Cases and Quantum Aluminium Case.

Most Manufacturers will offer Black, Olive Green, Yellow and Orange which is standard however if you require Tan, Pink, Graphite, Blue, Red, Lime Green, Metal Silver and many more then please let us know upon enquiry if a preference is required.

We are one of the only companies that do not have a minimum order quantity and no minimum order value.

All orders placed will include shipping, however you will be notified when we quote at your enquiry-order stage. 

We deliver using most major couriers, but if it’s cheaper to ship on Pallets and you can accept them we will use this method for deliveries. Please contact our sales department on 01902 324734 or email us to find out more.

Yes, all customers are welcome to collect their orders from us. 

Our full collection address is: 

Unit 4 Heath Mill Enterprise Centre,
Heathmill Road,
Wombourne,
South Staffordshire,
WV5 8AP

We are open:

Monday – Thursday 09:00 – 17:00 
Fridays 09:00 – 15:00

Unit 4 Heathmill Enterprise Centre, Heath Mill Road, Wombourne, WV5 8AP

As every requirement is different, we do not keep many finished parts in stock. 

However please call us on 01902 324734 or fill in the enquiry form as some of the Broadcast, Drones and Camera Equipment might have been already drawn up and may be available with a shorter lead-time or even in stock.

This should not happen because your foam would have been cut from your drawing/dimensions, or if we have designed your foam, then you would always get a drawing for approval before the foam is cut. 

However if you receive your foam and it does not fit and you need amendments making. Please call us to discuss what the problem is and we can advise how this can be rectified. 

If the foam needs to be remade then you would have to pay for another foam cost, we can normally do an amended program fee for minor changes so you wouldn’t usually have to pay the full design fee again.

The team of highly skilled operatives work from: 

• Waterjet
• Bandknives
• CNC Contour Cutter
• Press Machines
• Profiling Machines (Egg-Box)

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Prices are for one package. Please contact us on 01902 960114 or email sales@thefoamguys.co.uk for further discounts if ordering more than one case.

Please note: Custom Foam orders, due to the time taken to cut the foam, will be longer. Typical lead time for custom foam will be 2-4 weeks although faster may be available by special request when capacity allows.

If your ordered items are in stock at one of our UK warehouses, provided the order is placed before 2 pm Monday-Thursday, next working day delivery is included. If the item is not in stock, one of our customer service advisors will contact you. If the item is required for next-day delivery, please call us on 01902 960114 or chat online to check that stock is available for your requirements.

Deliveries to the Scottish Highlands, Isle of Man, Isles of Scilly, Northern Ireland and the Republic of Ireland may take longer than 1 working day and do have an extra delivery charge which is applied during the online order process.

Whilst every reasonable effort shall be made to have your order delivered on your chosen day, this is not a guarantee. In some instances where third parties are used, it may not be possible, and this is unfortunately out of our control. We shall not be liable for any losses, damages or expenses incurred by the buyer, courier or company if any failure to meet any estimated delivery date occurs.

Please note: Custom Foam orders, due to the time taken to cut the foam, will be longer. Typical lead time for custom foam will be 2-4 weeks although faster may be available by special request when capacity allows.

The Foam Guys (Tim Jones Ltd) Return Policy

At The Foam Guys (operated by Tim Jones Ltd), we aim to provide high-quality products that meet your expectations. However, we understand that occasionally you may need to return items. Please refer to the situations below for details on our policies and how to initiate a return:

Change of Mind Returns

If you decide you no longer need your order:

• Items may be returned within 14 days of delivery. For items ordered between 1st December 2025 and 22nd December 2025 you have until 15th January 2026 to initiate a return and until 22nd January 2026 for us to actually receive the item back from you.
• The item must be in perfect unused condition and resalable as new. All product packaging should be retained and kept as perfect as possible (cut carefully along the tape rather than tearing open!). All included accessories must also be returned.
• Return shipping costs will be your responsibility, and the original shipping cost will not be refunded. Our item costs shown are including a delivery charge.
• Occasionally, a restocking fee may apply for items ordered specially for you (for example where we have imported the product to the UK especially for your order), depending on the specific supplier. Feel free to ask us about any specific rules for the product you plan to order. The majority of our returned orders are NOT subject to a restocking fee.
• Items made to your specification (for example with logo printing, custom designed foam or custom sized flight cases) are not eligible for return unless faulty. In the event of a fault with custom items we may elect to replace with a non-faulty item rather than refund.
• To initiate a return please contact sales@thefoamguys.co.uk.

Wrong Items Delivered

In the unlikely event you receive items that differ from your order:

• Contact us within 10 days of receiving your order.
• We will arrange collection and cover all return shipping costs.
• Upon us receiving your returned items, the purchaser will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used when the Goods were purchased.
• To initiate a return please contact sales@thefoamguys.co.uk.

Faulty Items on Arrival

The Foam Guys and our suppliers take great care to ensure your item arrives without faults. However, should you receive a faulty item:

• Contact us within 28 working days of receiving the product.
• We will arrange collection and cover return shipping costs.
• Items must be returned in their original condition, including all packaging and documentation.
• Once we receive and verify your goods we will then send a refund (to the original payment method) or a replacement.
• Please note: For items made to your specification (for example with logo printing, custom designed foam or custom sized flight cases) we may elect to replace with a non-faulty item rather than refund.
• To initiate a return please contact sales@thefoamguys.co.uk. To assist, please provide:
• Photos of the entire product and packaging.
• Close-up images of any damaged areas.
• Receipt from the original order you placed with us.

Faults Occurring Within Warranty Period

If your item develops a fault during the warranty period:

• You are entitled to a repair or replacement under the terms of the manufacturers’ warranty.
• Please contact us to initiate a warranty claim, we will liaise with the manufacturer on your behalf to ensure the best possible resolution. Although your warranty is with the manufacturer, and subject to their terms and procedures, we are sometimes able to achieve an improved result for our customers.
• For example, with the manufacturer’s authorisation we are sometimes able to replace your case from stock in our UK warehouse, rather than you having to wait for a replacement from the manufacturer abroad. The manufacturer then replaces our stock with their next delivery to us.
• With the manufacturer’s permission we can also sometimes offer you the option to send the faulty item to us at our UK warehouse, rather than to the manufacturer abroad.
• To initiate a return please contact sales@thefoamguys.co.uk. To assist with your claim please provide:
• Photos of the entire product.
• Close-up images of any damaged areas.
• Receipt from the original order you placed with us.
• Your statutory rights are unaffected and you may choose to contact the manufacturer yourself if you wish.

Items Damaged in Transit

If your goods are visibly damaged upon delivery:

• Clearly note the damage on the delivery paperwork.
• Contact us within 10 working days to report the damage and arrange collection.
• We will cover return shipping costs.
• Once we receive and verify your goods we will then send a refund (to the original payment method) or a replacement.
• To initiate a return please contact sales@thefoamguys.co.uk long with photos of the damaged item and packaging.

Discretion on Returns

The Foam Guys reserves the right to use discretion in processing returns. Factors we may consider include:

• Use or benefit already obtained from the goods.
• Items that deteriorate or expire rapidly.
• Opened audio/video recordings or computer software.
• Any discounts applied due to quality issues disclosed to the buyer at the time of purchase.

This discretion will always be exercised within the confines of UK law.

Refund and Replacement Timelines

• Refunds: Processed within 14 days of receiving your returned items, although we do aim to refund within 5 days where possible.
• Replacements: Dispatched within 14 days if stock is available, often sooner. If not in stock, items will be sent as soon as available from the manufacturer.

Additional Questions

For any additional questions or assistance, please contact our customer service team at sales@thefoamguys.co.uk.

All European Deliveries will be shipped Delivered with duty and relevant country taxes UNPAID. You would be liable for any Duties, Taxes and Customs Clearance fees on receipt/collection of the item that has to be paid upon entry into your country.

Wherever you’re located you can rely on us to provide rapid delivery through our carefully selected global network of carriers.

Our logistics department work closely with our sales support team in order to determine the most effective carriage method available that can transport your delivery.

The delivery time to you depends upon your whereabouts and normally takes between 1 and 6 working days until the package arrives.

Due to the fact we sell more than one manufacturer and shipping costs can vary due to size and weight, if we are unable to ship on the cost we have estimated then you will be contacted with a new shipping cost

Standard Courier size would be Maximal Girth 300 cm (height + width) *2) + length.

Examples here are over courier size and would have to be shipped on a Pallet:
Peli 1690, 1730, 1740, 1770, 1780, 0370, 0500, 0550

However, we can ship on Pallet services if required

Please call us on +44 (0) 1902 960114 or email sales@thefoamguys.co.uk to check shipping cost and delivery options available

Please note: Custom Foam orders, due to the time taken to cut the foam, will be longer. Typical lead time for custom foam will be 2-4 weeks although faster may be available by special request when capacity allows.

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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.